Unable to Upload a File

At Signi, we strive to provide users with a smooth and efficient digital signing experience. However, there may be situations where users encounter difficulties uploading files to our platform. This article aims to address the common reasons why users may have trouble uploading files and provides steps to resolve these issues.

Supported file types:

Signi supports a range of file formats to accommodate various types of documents. Currently supported file formats include:

• PDF
• DOCX
• XLSX
• ODT
• ODF
• JPG
• JPEG
• PNG

Reasons why files cannot be uploaded:

1. Unsupported file format: Users may encounter difficulties uploading files if the format is not supported. Make sure the file is in one of the supported formats listed above. If the file is in a different format, consider converting it to a compatible format before uploading.
2. Digitally sealed files: Files that are digitally sealed or encrypted cannot be uploaded to Signi. Digital seals or encryption alter the file's content in a way that prevents it from being edited or signed using our platform. Users should ensure that the file is not digitally sealed or encrypted before attempting to upload it.

Troubleshooting steps:

1. Verify the file format: Before uploading a file, double-check its format to make sure it is among the supported file types listed above. If the file is not in a supported format, consider converting it to a compatible format using appropriate software tools.
2. Check for digital seals: If you encounter problems uploading a file, verify whether the file is digitally sealed or encrypted. Users can check for digital seals through the file properties, for example in Adobe Acrobat, or consult the document's author.
3. Contact support: If none of the troubleshooting steps help, you can reach out to support at help@signi.com for further assistance. Provide detailed information about the issue, including any error messages, to speed up the troubleshooting process.